In case, customer received an item that is not in perfect condition, caused by manufacturing faulty, please email us at within 7 days and we will offer new replacement with complimentary domestic shipping. Please check our "Exchange Policy" below. 

In case of Exchange, all original tags must be attached unused and unwashed. Please note that all sale items and jewelry cannot be exchanged or returned. For items that become damage as a result of normal wear and tear are not considered to be faulty. reserves the right to refuse a return or exchange on any merchandise that does not meet our policy and requirements and that is shall be sent back to you.

Please send your package to below address:

Piccoro Head Office:
69 JSP Residence Soi Charoenrat 7 (7-5-3), Charoenrat Rd. Bangkholeam, Bangkhlo Bangkok 10120, Thailand

For further assistant contact us here contact . Our customer support team will help assist you soon. You can also contact us by emailing at